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Customer Service / FAQ's


Ordering/Processing

By purchasing through rwcarbon.com you are submitting your order on a secure and authorized website. Upon submitting your order you will receive an order confirmation. Once your order is submitted we will process it within the following business day. If an item is out of stock or there is an issue with the order we will reach out right away and prior to the order being processed. Items that are in stock usually ship within 1-3 business days of the order being processed, and you will then receive an email with your tracking number inside. If you would like to check status or modify an existing order with us please email us at info@rwcarbon.com or login to your customer portal.


Shipping/Pickups

All orders will be shipped using the fastest and most economic carrier. Most shipments will use FedEx, but we also use USPS and DHL. Local pickup can be performed at our location on most items we carry, however we ask that you give us a call prior to showing up so we can check if the items are in stock. For more information on our shipping options Click Here.


Cancellations/Returns

You may cancel or modify your order anytime prior to shipment. If you order has already shipped and you would like to cancel it please see our return policy for any applicable re-stocking fee you may be charged. Should you want to return an item after you have received it there will be a 15% re-stocking fee. If you would like to cancel an order after it has already been charged, but not shipped there will be a 5% cancellation fee.  After 30 days we can no longer accept a return.  If the product has been installed the product is yours, unless there is a fitment issue.  If the proper steps are not taken to install the product correctly and you choose to return the item the 15% re-stocking fee will be charged. Shipping itself is not refundable.

For more information on Returns, Cancellations and/or Damaged Products please (Click Here)


Payment

We accept all major credit cards including; Visa, Mastercard and Discover. We also accept bank wire transfers (funds must clear before shipment of product), Paypal and Affirm. If you are picking up the item in person we also accept cash. For more information on an Affirm payment plan please Click Here.


Warranty

Unless otherwise noted on the specific product listing, all products shown on rwcarbon.com do not carry a warranty rather it be expressed or implied. For more information about our RW Carbon warranty please (Click Here)


Taxation

In accordance with federal law we must charge sales tax on all items shipping to our resident state of California. All other orders shipping to states outside of California will not be charged sales tax.


Wholesale Accounts

We welcome companies that wish to set up a wholesale account with us. Please contact us, one of our representatives will contact you with more information. info@rwcarbon.com


Price Protection

Our product prices will periodically change as material cost fluctuate and/or we have over stock on an item(s) . If you have purchased an item and see that the price has dropped within 30 days of your purchase please contact us and we will give you store credit for the difference. Store credit cannot be used with discounts or valid coupon codes.

Please Note: Price Protection does not apply to any product price lowered due to a special store wide sale.


Frequently Asked Questions


Q: What is Carbon Fiber?
A: Carbon Fiber is a material that consisted of thousands of carbon atom fibers in diameters of 5 to 10 micrometers. In order for RW Carbon to produce carbon fiber products the carbon atom crystals must be bonded together in a symmetrical and parallel pattern. To read more please (click here)

 
Q: Where are RW Carbon's products made?
A: The majority of RW Carbon's products are made overseas in our own factory. This give us complete control on how the products are made and what kind of raw materials we use. We take a lot of pride in the products we sell. Finding the right manufactures is an essential process to ensure the highest quality products for our customers.

 
Q: Do carbon fiber aero parts actually make my vehicle more aerodynamic?
A: A quick answer is yes! The majority of carbon fiber aero parts that RW Carbon carries actually improve or change the aerodynamic characteristics to your car or change the . To read more please (click here)

 
Q: Where do our parts ship from?
A: Every last one of our products ship from our location here in Southern California. We never ship direct from overseas which allows us to quality check each and every part prior to shipping to our customers.


Q: Can I install RW Carbon's products at home?
A: Yes, but it will depend on your installation experience with carbon fiber product. If you need installation help please contact us. Although some items can simply be installed at home we still insists and strongly urge that all of our products are to be installed by a professional body shop for the best fitment possible. RW Carbon also offers installations at a very competitive price. 
 

Q: What is the difference between your products and the ones I find off Ebay?
A: Here at RW Carbon we quality control and check each item we sell prior to shipping it out.  We also work closely with our factory to produce the best quality products using only brand name raw materials.  Our factory only produces for us so each mold is tested and every product is backed by a fitment and quality guarantee with a 30 day hassle free return policy.  Most of Ebay products are lower quality and can be a shot in the dark when it comes to fitment.


 
If you have any other questions that are not listed here please do not hesitate to email us at info@rwcarbon.com