Ordering/Processing
By purchasing through rwcarbon.com you are submitting your order on a secure and authorized website. Upon submitting your order you will receive an order confirmation. Once your order is submitted we will process it within the following business day. If an item is out of stock or there is an issue with the order we will reach out right away and prior to the order being processed. Items that are in stock usually ship within 1-3 business days of the order being processed, and you will then receive an email with your tracking number inside. If you would like to check status or modify an existing order with us please email us at info@rwcarbon.com or login to your customer portal.
Shipping/Pickups
All orders will be shipped using the fastest and most economic carrier. Most shipments will use FedEx, but we also use USPS and DHL. Local pickup can be performed at our location on most items we carry, however we ask that you give us a call prior to showing up so we can check if the items are in stock. For more information on our shipping options Click Here.
Cancellations/Returns
You may cancel or modify your order anytime prior to shipment. If you order has already shipped and you would like to cancel it please see our return policy for any applicable re-stocking fee you may be charged. Should you want to return an item after you have received it there will be a 15% re-stocking fee. If you would like to cancel an order after it has already been charged, but not shipped there will be a 5% cancellation fee. After 30 days we can no longer accept a return. If the product has been installed the product is yours, unless there is a fitment issue. If the proper steps are not taken to install the product correctly and you choose to return the item the 15% re-stocking fee will be charged. Shipping itself is not refundable.
For more information on Returns, Cancellations and/or Damaged Products please (Click Here)
Payment
We accept all major credit cards including; Visa, Mastercard and Discover. We also accept bank wire transfers (funds must clear before shipment of product), Paypal and Affirm. If you are picking up the item in person we also accept cash. For more information on an Affirm payment plan please Click Here.
Out of Stock Orders
If we receive an order that has any out of stock parts we will reach out to you shortly via phone or email. If you agree to wait for the product to be back in stock then the order will be processed/charged in full. The order then acts as your place holder and we will hold that product for you.
Warranty
Unless otherwise noted on the specific product listing, all products shown on rwcarbon.com do not carry a warranty rather it be expressed or implied. For more information about our RW Carbon warranty please (Click Here)
Taxation
In accordance with federal law we must charge sales tax on all items shipping to our resident state of California. All other orders shipping to states outside of California will not be charged sales tax.
Wholesale Accounts
We welcome companies that wish to set up a wholesale account with us. Please contact us, one of our representatives will contact you with more information. info@rwcarbon.com. Please feel free to checkout our dealer/wholesale accounts page for more details. (Click Here)
Price Protection
Our product prices will periodically change as material cost fluctuate and/or we have over stock on an item(s) . If you have purchased an item and see that the price has dropped within 30 days of your purchase please contact us and we will give you store credit for the difference. Store credit cannot be used with discounts or valid coupon codes.
Please Note: Price Protection does not apply to any product price lowered due to a special store wide sale.
Custom Orders
If you wish to cancel your custom order after the parts have already been ordered from our factory there is a 50% fee. Custom orders cannot be canceled simply because it is taking longer than expected to produce your custom parts.
Installation and Fitment Issues
If the product has been installed, the product is yours, unless there is a fitment issue. If there is a fitment issue please email us at info@rwcarbon.com with the issue and accompany it with pictures of the fitment problem. If pictures are not included then the return will be charged a 15% restocking fee. If the product is indeed defective a return label will be issued and a replacement will be sent out. Due to the aftermarket nature and the fact that our products are hand-built, slight variances may be present and small modifications may be required for installation. Test fitting our products before the initial installation is highly recommended. If you decide to return the item rather than have a free replacement sent out, there will still be a 15% re-stocking fee applied to the refund as well as shipping fees. RW Carbon backs all of our products with a fitment guarantee when they are properly installed by a professional body shop. If the item has been damaged or altered (cracked, bent, scratched, painted) the item is no longer applicable for a return.
Shipping Damage
If you have received your product and it is damaged please contact us immediately with pictures of the damaged product and the box it was shipped out in. Do not install the product. Once it is installed we are unable to file a damage claim. RW Carbon quality checks each part that leaves our facility. If the product is damaged it is probably due to shipping and a claim will need to be made with the shipping carrier. In this case, a new product will be sent out to you in exchange for the damaged one. If at this time you wish to return the product instead of getting a replacement, then there will also be a 15% restocking fee and shipping will not be refundable. All damages must be reported to RW Carbon within 7 days of accepting the package, with no exceptions.
Incorrect or Missing Products
If you have received an incorrect product please send us a picture of the product along with your Order Confirmation Number to info@rwcarbon.com. We will issue a return label immediately and once the package is dropped off at your local FedEx location we will send out the correct item. Please test fit and double-check that you have received the correct product before installing. Please note that if you wish to return the product for a refund rather than exchanging it for the correct item the terms and conditions of a return do apply. Once the product is installed we are unable to return it. If your order is missing an item, please reach out to us within 7 days of receiving your order. If you have any questions about your new RW parts please call us at 714.328.4408.
Lost Package in Transit
Once you have received your tracking number please keep an eye on the tracking number on a regular basis. During these times it is common for delays to happen. If a package is delayed more than a few business days please reach out to us immediately. If the transit information appears incorrect please contact us. The earlier we catch an error within FedEx, UPS, DHL, or USPS the better chance we have of correcting it. If the package has been delayed for more than 3 weeks, it is likely lost and we will need to file a claim with the shipping company before moving forward.
Package Holds, Returned to Senders and Signatures
Every order is shipped with a signature required unless otherwise noted. If there is no one to sign for the package there will be 3 tries for delivery. After the 3rd attempt, the package will be returned to us. If this happens we do have to charge for 2 additional shipping amounts. If you know you will not be home at the time of delivery please email us and we can have it held at a local FedEx location for pickup. FedEx will hold the package for 5 business days before returning it to us. Please note, that if we do ship the package without a signature required we are unable to file a claim or replace the order if there are issues with delivery or the package is lost after it is delivered.
Frequently Asked Questions
Q: What is Carbon Fiber?
A: Carbon Fiber is a material that consisted of thousands of carbon atom fibers in diameters of 5 to 10 micrometers. In order for RW Carbon to produce carbon fiber products the carbon atom crystals must be bonded together in a symmetrical and parallel pattern. To read more please (click here)
Q: Where are RW Carbon's products made?
A: The majority of RW Carbon's products are made overseas in our own factory. This give us complete control on how the products are made and what kind of raw materials we use. We take a lot of pride in the products we sell. Finding the right manufactures is an essential process to ensure the highest quality products for our customers.
Q: Do carbon fiber aero parts actually make my vehicle more aerodynamic?
A: A quick answer is yes! The majority of carbon fiber aero parts that RW Carbon carries actually improve or change the aerodynamic characteristics to your car or change the . To read more please (click here)
Q: Where do our parts ship from?
A: Every last one of our products ship from our location here in Southern California. We never ship direct from overseas which allows us to quality check each and every part prior to shipping to our customers.
Q: Can I install RW Carbon's products at home?
A: Yes, but it will depend on your installation experience with carbon fiber product. If you need installation help please contact us. Although some items can simply be installed at home we still insists and strongly urge that all of our products are to be installed by a professional body shop for the best fitment possible. RW Carbon also offers installations at a very competitive price.
Q: What is the difference between your products and the ones I find off Ebay?
A: Here at RW Carbon we quality control and check each item we sell prior to shipping it out. We also work closely with our factory to produce the best quality products using only brand name raw materials. Our factory only produces for us so each mold is tested and every product is backed by a fitment and quality guarantee with a 30 day hassle free return policy. Most of Ebay products are lower quality and can be a shot in the dark when it comes to fitment.
If you have any other questions that are not listed here please do not hesitate to email us at info@rwcarbon.com