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Customer Service / FAQ's


Ordering/Processing

By purchasing through rwcarbon.com you are submitting your order on a secure and authorized website. Upon submitting your order you will receive an order confirmation. Once your order is submitted we will process it within 24 hours and notify you if any of the item(s) you selected are currently out of stock. Items that are in stock ship within 24 hours of order processing, and you will then receive an email with your tracking number inside. If you would like to check status or modify an existing order with us please email us at: info@rwcarbon.com


Shipping/Pickups

All orders will be shipped using the fastest and most economic carrier. They include but are not limited to; UPS, USPS, FedEx, DHL, Pilot Freight, and Bax Global. Local pickup can be performed at our location on most items we carry, however we ask that you make an appointment before doing so.


Cancellations/Returns

You may cancel or modify your order anytime prior to shipment. If you order has already shipped and you would like to cancel it please see our return policy for any applicable re-stocking fee you may be charged. Should you want to return an item after you have received it there will be a 15% re-stocking fee. If you would like to cancel an order after it has already been charged, but not shipped there will be a 5% cancellation fee.  After 30 days we can no longer accept a return.  If the product has been installed the product is yours, unless there is a fitment issue.  If the proper steps are not taken to install the product correctly and you choose to return the item the 15% re-stocking fee will be charged. Shipping itself is not refundable.

For more information on Returns, Cancellations and/or Damaged Products please (Click Here)


Payment

We accept all major credit cards including; Visa, Mastercard, Discover, and American Express. We also accept money orders, cashiers checks, wire transfers (funds must clear before shipment of product). If you are picking up the item in person we also accept cash.


Warranty

Unless otherwise noted on the specific product listing, all products shown on rwcarbon.com do not carry a warranty rather it be expressed or implied. For more information about our RW Carbon warranty please (Click Here)


Taxation

In accordance with federal law we must charge sales tax on all items shipping to our resident state of California. All other orders shipping to states outside of California will not be charged sales tax.


Wholesale Accounts

We welcome companies that wish to set up a wholesale account with us. Please contact us, one of our representatives will contact you with more information. info@rwcarbon.com


Price Protection

Our product prices will periodically change as material cost fluctuate and/or we have over stock on an item(s) . If you have purchased an item and see that the price has dropped within 30 days of your purchase please contact us and we will give you store credit for the difference. Store credit cannot be used with discounts or valid coupon codes.

Please Note: Price Protection does not apply to any product price lowered due to a special store wide sale.


Frequently Asked Questions


Q: What is Carbon Fiber?
A: Carbon Fiber is a material that consisted of thousands of carbon atom fibers in diameters of 5 to 10 micrometers. In order for RW Carbon to produce carbon fiber products the carbon atom crystals must be bonded together in a symmetrical and parallel pattern. To read more please (click here)

 
Q: Where are RW Carbon's products made?
A: The majority of RW Carbon's products are made in Taiwan. We take a lot of pride in the products we sell. Finding the right manufactures is an essential process to ensure the highest quality products for our customers.

 
Q: Do carbon fiber aero parts actually make my vehicle more aerodynamic?
A: A quick answer is yes! The majority of carbon fiber aero parts that RW Carbon carries actually add real aerodynamic characteristics to your car. To read more please (click here)

 
Q: What shipping carrier does RW Carbon mainly use?
A: RW Carbon normally uses FedEx ground carrier to the majority of its shipments within the continental US and Canada. Other shipping carriers maybe used if products are dropped shipped.


Q: Can I install RW Carbon's products at home?
A: RW Carbon insists and strongly urges that all of our products are to be installed by a professional body shop.
 

Q: What is the difference between your products and the ones I find off Ebay?
A: Here at RW Carbon we quality control and check each item we sell.  We have worked hard to find the best quality products for our customers.  Each one is tested and are backed by a fitment and quality guarantee with a 30 day hassle free return policy.  Most of Ebay products are low quality and can be a shot in the dark when it comes to fitment.


 
If you have any other questions that are not listed here please do not hesitate to email us at info@rwcarbon.com